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What would you do?
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Discussions > Espresso > General > What would you...  
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steamer
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steamer
Joined: 11 Feb 2005
Posts: 900
Location: socal
Expertise: I live coffee

Espresso: Expobar Brewtus IV R
Grinder: Mazzer Mini-B Baratza...
Vac Pot: Krubs Moka Brew, vacPot
Drip: TechV, and many more
Roaster: Hottop
Posted Wed Mar 26, 2014, 7:41am
Subject: What would you do?
 

Okay I looked and decided on a grinder. I looked at our regular sponsored sellers and found one that had the model I wanted, everyone else was out of stock. I ordered and got it 6 days later, as I was cleaning it out I found a Inspection tag inside, the unit was 3 years old. Hmm, wait, that can be right, so I called the seller and got moved around a bit and finally someone explainded to me that, they were also out of stock and found some other company who could not sell their old stock and had them ship me one of their unsellable units. Now I paid $50 more than what the others were selling for, but they were all out of stock. Once I was told the reason why I had a 3 year old unit, that was all what was said, no offer to replace with a new one when they came in, no offer to discount it, or even return for another model. Nothing.
My question, would you return it or keep it? (Aside from shipping cost to reurn)
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Burner0000
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Joined: 28 Jul 2011
Posts: 1,076
Location: Cambridge, Ontario Canada
Expertise: Professional

Espresso: Rancilio Silvia, VFA Expres...
Grinder: Macap MX/VFA N1464/Kyocera...
Drip: Manual Drip, French Press
Roaster: Behmor 1600 / Sonofresco
Posted Wed Mar 26, 2014, 8:04am
Subject: Re: What would you do?
 

steamer Said:

Okay I looked and decided on a grinder. I looked at our regular sponsored sellers and found one that had the model I wanted, everyone else was out of stock. I ordered and got it 6 days later, as I was cleaning it out I found a Inspection tag inside, the unit was 3 years old. Hmm, wait, that can be right, so I called the seller and got moved around a bit and finally someone explainded to me that, they were also out of stock and found some other company who could not sell their old stock and had them ship me one of their unsellable units. Now I paid $50 more than what the others were selling for, but they were all out of stock. Once I was told the reason why I had a 3 year old unit, that was all what was said, no offer to replace with a new one when they came in, no offer to discount it, or even return for another model. Nothing.
My question, would you return it or keep it? (Aside from shipping cost to reurn)

Posted March 26, 2014 link

What type of grinder is it and is it an older model?  If you didn't get what you paid for (updated parts) then I'd return and demand a refund.  If it's 3 years old but the same machine exactly, never used in box I'd just make sure you have the same warranty from the seller.
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steamer
Senior Member
steamer
Joined: 11 Feb 2005
Posts: 900
Location: socal
Expertise: I live coffee

Espresso: Expobar Brewtus IV R
Grinder: Mazzer Mini-B Baratza...
Vac Pot: Krubs Moka Brew, vacPot
Drip: TechV, and many more
Roaster: Hottop
Posted Wed Mar 26, 2014, 9:26am
Subject: Re: What would you do?
 

It is a Masser Electric Mini-B. There has been some changes siince 2011 based on Mazzer web site. I was planning on putting in the Jolly burrs but unsure if the carrier will take it now. I guess my point is, if you bought a car that was to be new, and you got home and found out it was 3 years older, although never driven, what would you do?
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Burner0000
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Joined: 28 Jul 2011
Posts: 1,076
Location: Cambridge, Ontario Canada
Expertise: Professional

Espresso: Rancilio Silvia, VFA Expres...
Grinder: Macap MX/VFA N1464/Kyocera...
Drip: Manual Drip, French Press
Roaster: Behmor 1600 / Sonofresco
Posted Wed Mar 26, 2014, 9:28am
Subject: Re: What would you do?
 

steamer Said:

It is a Masser Electric Mini-B. There has been some changes siince 2011 based on Mazzer web site. I was planning on putting in the Jolly burrs but unsure if the carrier will take it now. I guess my point is, if you bought a car that was to be new, and you got home and found out it was 3 years older, although never driven, what would you do?

Posted March 26, 2014 link

In that case.. I'd return it.  Your not getting what you paid for.
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boar_d_laze
Senior Member


Joined: 21 Nov 2006
Posts: 1,219
Location: Monrovia, CA
Expertise: I live coffee

Espresso: La Cimbali M21 DT/1 Junior...
Grinder: Ceado E92; "Bunnzilla"
Vac Pot: Royal Coffee Maker
Drip: Chemex + Kone; Espro Press
Roaster: USRC Sample Roaster
Posted Wed Mar 26, 2014, 9:42am
Subject: Re: What would you do?
 

The burr swap has been a standard "mod" for years.  It would be a shock if the SJ burrs aren't the same, straight, "drop in" they've always been.  

That may or may not be the issue for you.  We may have descended into "it's the principle of the thing."  The seller should have disclosed they were selling NOS instead of current production, but they did not.  Since the object was not as advertised, they should not only refund but bear the freight costs as well.  

Have you spoken with them (phone, not email)?

In your shoes, assuming the burrs fit, I'd be more inclined to ask for a discount on a future purchase than forcing the issue on this one.  But that's not a recommendation, just a matter of personal style.  

Rich
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toyman
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Joined: 30 Oct 2012
Posts: 49
Location: PA
Expertise: Just starting

Espresso: Expobar Office Lever Plus,...
Grinder: Baratza Preciso
Drip: Cuisinart
Posted Wed Mar 26, 2014, 1:00pm
Subject: Re: What would you do?
 

Wow, if they don't have an issue with that, I guess you should be glad it's not a refurb also?  That seems to be pretty poor business practice IMHO.  It's one thing if they were up front about it (and even discounted a little), but you stated that you paid a ($50) premium.  I would send it back.
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TheRealScubaSteve
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TheRealScubaSteve
Joined: 22 Feb 2014
Posts: 97
Location: Massachusetts
Expertise: Just starting

Espresso: Delonghi EC155
Grinder: Baratza Encore
Posted Wed Mar 26, 2014, 10:35pm
Subject: Re: What would you do?
 

steamer Said:

There has been some changes since 2011 based on Mazzer web site.

Posted March 26, 2014 link

Assuming these changes were not critical, I would keep the machine if the seller was willing to work with you on the price - perhaps free shipping or free burr upgrade or a flat percentage off the purchase price. If they are not willing to offer some sort of discount, it'd be most assuredly returned and I would expect a refund on shipping. If they hassle you, there's always the BBB or AG that would be more than happy to rectify the situation. This goes beyond the pale for business practices as far as I'm concerned. If they make it right, though, I would chalk it up to a big "oops" that was rectified.

 
"But it is not a perfect world and none of us are god-shots.  As for me, I am a little over extracted and therefore slightly bitter and my crema is thin..." -Buckley
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steamer
Senior Member
steamer
Joined: 11 Feb 2005
Posts: 900
Location: socal
Expertise: I live coffee

Espresso: Expobar Brewtus IV R
Grinder: Mazzer Mini-B Baratza...
Vac Pot: Krubs Moka Brew, vacPot
Drip: TechV, and many more
Roaster: Hottop
Posted Thu Mar 27, 2014, 7:48am
Subject: Re: What would you do?
 

I just finally got the grinder dialed in on grind and time, an email to the seller, who we all know BTY, has not reponded back yet. I will give them till Firday to at lease respond. Iy is an odd situation.
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