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Joined: 25 Mar 2014
Posts: 133
Location: Edmonton, Canada
Expertise: I love coffee

Espresso: NS Appia, Rocket Cellini
Grinder: Mazzer Major, Compak k3
Posted Tue Mar 25, 2014, 8:59am
Subject: International Shipping

Ok - time for a rant.  As a Canadian I am tired of of US companies (some of which will remain nameless) shipping ONLY with UPS.  UPS is terrible for cross border shipping.  They charge an arm and a leg (upwards of 20% of a high end machine) and do not EVER deliver on time.  They are a pain to deal with from in Canada, since they seem to view us as a token outpost that barely deserves their service - though our money is great.  

I have just had an awful experience with a major supplier in the US to purchase a Faema Charisma.  They would only ship it UPS and didn't give the option for my own payment of shipping.  In my experience (and I have a lot of experience with expensive cross-border purchasing), other shippers (FedEX and DHL - heck even USPS) provide more comprehensive coverage and cheaper rates.  On my current purchase, UPS is charging a 15% markup on brokerage fees alone.  I paid for extra "international expedited" where brokerage is included, but the shipper made a mistake and sent it standard - they are kind enough to reimburse the brokerage fees, but nothing for the increased shipping times - whatever no biggie but when you think you are going to get something in two days and it becomes a week because of a mis-printed label? Argh.  If there is the option - I will always ship FedEX international as there is the option to pay for not only shipping, but brokerage, duties and taxes in one shot.  This lets me know what my costs are up front and I am not surprised with an additional 20% on the delivery side.

In short - after years of being ripped off on having to pay "international shipping" when domestic shipping is always free - US suppliers and stores STOP USING UPS FOR SHIPPING TO CANADA AND LET US DECIDE HOW WE WANT IT SHIPPED.  I AM SORRY YOU DO NOT HAVE AN ACCOUNT WITH ANYONE ELSE - GET ONE.  I will not ever be buying anything else from the "major supplier" in the US and strongly discourage anyone in Canada of doing the same.  I know that I have not named the supplier but it is across the board.

UPDATE:  Big surprise, the first delivery date has been changed and is now, no longer known.  UPS is horrible.  (Again, shipper location is hidden to not sling mud)

UPDATE#2:  After getting the information about the brokerage and duties for the shipment, an additional $185 was required.  On top of the $75 shipping fees ad the automatic 10% exchange rate hit, I have decided it is no longer worth it and have declined delivery. The people really hurt by all of this are the supplier who shipped it out and got nothing.  At least since the shipment was late - UPS is refunding all of the shipping fees to the supplier meaning that no one was really out of pocket for anything.  Ended up changing my Faema for a Rocket - all Faema and HX so all good but purchased from a Canadian co. so I know what I am paying extra (5% tax and that's it).  Lesson learned (again) - shipping cross border with UPS is a pain in the butt and I will never do that again (I am pretty sure).  

Official end of rant.

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