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Grindenstein/Dreamfarm -- great customer service!
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laservet
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laservet
Joined: 12 Jun 2003
Posts: 241
Location: Williamsburg
Expertise: I love coffee

Espresso: La Marzocco GS/3
Grinder: Versalab M3, Mazzer Mini
Vac Pot: Zojirushi
Drip: Bunn SmartWave APS, Bodum...
Posted Sat Jul 6, 2013, 6:25am
Subject: Grindenstein/Dreamfarm -- great customer service!
 

I bought a Grindenstein knock box several years ago because they are a sponsor of CG. After banging on it for years the bang bar broke. I understand that later models have a metal insert to prevent this. I called Dreamfarm to see if I could order a replacement bar or if I just need to buy a new Grindenstein. The pleasant woman who answered their phone told me the bar isn't replaceable, but she would take my name and address and send me a new Grindenstein at no charge. It arrived a couple of days ago.

In this era of customer nonservice it was a very pleasant surprise to receive such superb customer service on a product that is so inexpensive many years after purchase. I'm going to buy some of their other products as gifts for friends and family.

 
If it ain't broke, fix it 'til it is.
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Coffeenoobie
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Coffeenoobie
Joined: 11 Dec 2011
Posts: 3,050
Location: PNW
Expertise: I like coffee

Espresso: N S Oscar
Grinder: K30 & Vario W
Posted Mon Jul 8, 2013, 11:21am
Subject: Re: Grindenstein/Dreamfarm -- great customer service!
 

+1

AMEN!

 
Coffeenoobie

Buying advice: GRINDER GRINDER GRINDER. Don't cheap out on the grinder.

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Click Here (maps.google.com)

Oscar trick out: http://s156.photobucket.com/user/GandBteam/story/14231
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