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Problem with my brand new Rancilio Rocky from Idrinkcoffee.com
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CraigA
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CraigA
Joined: 19 Dec 2001
Posts: 11,245
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
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Posted Tue Jun 11, 2013, 4:09pm
Subject: Re: Problem with my brand new Rancilio Rocky from Idrinkcoffee.com
 

Hi Wayne,
You're thinking that I work/ed on Baratza grinders, & I still do.

I don't work on Rancilio grinders as a 3rd party service guy, that's just my stainless steel Rancilio Rocky that I took the pics from. ;)

 
http://twitter.com/CoffeegeekCraig
http://www.facebook.com/craig.andrews.169

Excellent coffee doesn't just happen!
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Balzak
Senior Member


Joined: 6 Jun 2013
Posts: 4
Location: Quebec
Expertise: I love coffee

Grinder: Rocky
Posted Wed Jul 10, 2013, 9:10am
Subject: Re: Problem with my brand new Rancilio Rocky from Idrinkcoffee.com
 

Hi everybody,

I tought good to let everybody know how it finally unfolded with this story. I have to say that I am very happy about the service that Idrinkcoffee.com gave me. They aggreed that it was a shipping damage issue. They sent me a new unit and a prepaid UPS label to ship them back the broken one. I didn't had to fight or argue about anything. I didn't had to pay anything for the shipping or return or anything. I recommend this seller and will look for them when it will be the time to buy my espresso machine in the future.

All I have to say, is that their website tells you to email your issues to tech@idrinkcoffee.com for guarantee service and etc. ... don't waste your time with it and email directly your concerns to sales@idrinkcoffee.com. The tech guys never answered my emails. Sales guys took charge of my problem promptly and to complete satisfaction.

I think I had to give them back their credit since i was questionning their service in my first post.

Thanks to everybody for your good advices!

Dan
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