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Gene Cafe temp problems:
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coffee_wine_ismylife
Senior Member


Joined: 7 Oct 2003
Posts: 154
Location: NJ
Expertise: I love coffee

Grinder: Virtuoso
Vac Pot: Bialetti Moka Pot
Drip: NONE
Roaster: The Genei, Gene Cafe
Posted Tue Oct 23, 2012, 7:06am
Subject: Gene Cafe temp problems:
 

Hi all, I bought this roaster from Burman Coffee in March, '12.  This is actually my 2nd Gene Cafť that I bought from Burman Coffee.  The 1st one I bought in 2007 & it lasted me about 5 years.  I do love this Roaster.

But, Iím having trouble with this one the last few months.  It just does NOT reach hot enough of temps, it levels off @ 420s may be 430 tops & thatís it.  So, I end up roasting coffees for a long time since the temps donít get as hot as needed.  So, Iím having many troubles & issues with this 2nd purchase.

I contacted Tim @ skales@mwutah.com as recommended by Burman Coffee.  They replied right away, but to ship it to them to look @ it in Utah will cost me about ~$20-$30.

It is not a cheap piece of equipment as we all know, thus Iím not crazy nor eager to spend any more $$$ on it then I really really have to or should have to actually.  I still have time on my 1-year warrantee on it.

Their suggestion is to - blow out the bottom grill where  the air intake is, brush the grill on the bottom, & blow air in & around the grill.  This may clean out any dust or chaff that maybe blocking the intake.

Question: any one else have this problem with this new GC Roaster?  How to fix it or try to fix it on my own so I don't have to ship it to them?  And, if I do ship it to them, why am I the one paying for it if it is still under warrantee? Etc...

Any help/suggestions &/or similar experience(s) will be appreciated as I consider my options.

P.S.: Iím just afraid in the winter coming up, the temps will never reach the desired & needed temps considering it has a problem reaching those temps during warm climates.

Thanks all as always!

P.S.: Sorry for the long-winded post, but I wanted to get it all in 1 post.

 
Travel, Coffee, Wine, & Hockey is my life!
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