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Brazen Brewer Release Valve Failing
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Discussions > Coffee > Machines > Brazen Brewer...  
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JavaGator
Senior Member


Joined: 27 Sep 2012
Posts: 36
Location: Orlando FL
Expertise: I love coffee

Posted Mon Nov 11, 2013, 3:56am
Subject: Brazen Brewer Release Valve Failing
 

I have had my Brazen since release.  It has been working fine.  2 days ago the tank was left half full after a brew cycle.  I noticed that the electronic valve was making a loud humming when it tried to open.  I did the multiple descaling, as well as spraying water into the tank drain hole.  No luck, it still barely drains and the valve hums.  Also note, I have been using Zerowater to avoid this type of problem, as was recommended by Brazen.  Any other way to fix this?  How has Brazen service been when it comes to this type of issue?  Thanks.
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GVDub
Senior Member


Joined: 25 Jan 2008
Posts: 881
Location: Los Angeles, CA
Expertise: I live coffee

Espresso: Londinium I, Arrarex...
Grinder: Gaggia MD85, Dienes Mokka,...
Drip: Behmor Brazen, Abid Clever
Roaster: Behmor 1600+
Posted Mon Nov 11, 2013, 1:36pm
Subject: Re: Brazen Brewer Release Valve Failing
 

Behmor has had pretty consistently excellent customer service. Joe really cares about both his products and his customers. Your best shot is to drop an email to tech@behmor.com.
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rayto
Senior Member
rayto
Joined: 21 Feb 2010
Posts: 32
Location: CA USA
Expertise: I love coffee

Espresso: Gaggia Classic
Grinder: Vario
Vac Pot: Yama 8 cup/Yama 5 cup table
Drip: Tecnivorm
Roaster: Behmor, Hottop
Posted Mon Nov 11, 2013, 1:44pm
Subject: Re: Brazen Brewer Release Valve Failing
 

GVDub Said:

Behmor has had pretty consistently excellent customer service. Joe really cares about both his products and his customers. Your best shot is to drop an email to tech@behmor.com.

Posted November 11, 2013 link


+1 Mine did the same thing. 2 days later a new one was delivered.
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tahoejoe
Senior Member
tahoejoe
Joined: 9 Sep 2003
Posts: 662
Location: San Diego/ Incline Village Nv.
Expertise: I live coffee

Grinder: Solis Maestro
Drip: Behmor Brazen Brew System
Roaster: Behmor 1600
Posted Mon Nov 11, 2013, 2:23pm
Subject: Re: Brazen Brewer Release Valve Failing
 

Its better/ quicker if your go to: http://www.behmor.com/customer-support.php

Fill in the form for Brazen Tech Support to include serial numbers so we can track all issues etc..

Sorry for the issue.. and in the future please contact us immediately for quicker responses

Joe

 
REMINDER: Never leave the roaster unattended when in use !!   And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!

www.behmor.com

Twitter: www.twitter.com/behmor
Facebook: http://www.facebook.com/pages/Behmor-Inc/214061212036763#!
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al1701
Senior Member


Joined: 26 Jan 2013
Posts: 3
Location: Pearl, MS
Expertise: I live coffee

Grinder: Sol Maestro
Drip: Behmor Brazen
Roaster: Behmor 1600
Posted Fri Nov 22, 2013, 11:50pm
Subject: Re: Brazen Brewer Release Valve Failing
 

JavaGator Said:

I have had my Brazen since release.  It has been working fine.  2 days ago the tank was left half full after a brew cycle.  I noticed that the electronic valve was making a loud humming when it tried to open.  I did the multiple descaling, as well as spraying water into the tank drain hole.  No luck, it still barely drains and the valve hums.  Also note, I have been using Zerowater to avoid this type of problem, as was recommended by Brazen.  Any other way to fix this?  How has Brazen service been when it comes to this type of issue?  Thanks.

Posted November 11, 2013 link

I'm on my second one that was sent May 2013. Now it has started the same thing with the valve not releasing. So first one lasted 9-10 months, now the second one has only lasted 7 months. So Joe, is there a problem with the electronics or the valve solenoid/actuators not lasting. I'm concerned about longevity of machines if this proves to be a problem again whenever i get a replacement. What happens after I get a 3rd machine and my 2 year warranty runs out on my original purchase date. I bought my machine at first launch in 2012 and I will be on my 3rd machine 14-15 months after the first purchase of Brazen brewer.

So how is the warranty being handled on each replacement? Do we get an extension on the replacement in case of failure such as I have experienced with 2 units. I love my Brazen and I'm bummed out and concerned I'm on my 2nd and now eventually 3rd machine. I decided to use only Zerowater when I got the 2nd machine which is an added expense hoping to not have issues, but these issues are a part related problem that does not seemed to be hard water related.

My serial number on unit 2 is B002027 so maybe the 1st one and 2nd one fall into a problem batch run of the machines??
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JavaGator
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Joined: 27 Sep 2012
Posts: 36
Location: Orlando FL
Expertise: I love coffee

Posted Mon Nov 25, 2013, 3:22pm
Subject: Re: Brazen Brewer Release Valve Failing
 

al1701 Said:

I'm on my second one that was sent May 2013. Now it has started the same thing with the valve not releasing. So first one lasted 9-10 months, now the second one has only lasted 7 months. So Joe, is there a problem with the electronics or the valve solenoid/actuators not lasting. I'm concerned about longevity of machines if this proves to be a problem again whenever i get a replacement. What happens after I get a 3rd machine and my 2 year warranty runs out on my original purchase date. I bought my machine at first launch in 2012 and I will be on my 3rd machine 14-15 months after the first purchase of Brazen brewer.

So how is the warranty being handled on each replacement? Do we get an extension on the replacement in case of failure such as I have experienced with 2 units. I love my Brazen and I'm bummed out and concerned I'm on my 2nd and now eventually 3rd machine. I decided to use only Zerowater when I got the 2nd machine which is an added expense hoping to not have issues, but these issues are a part related problem that does not seemed to be hard water related.

My serial number on unit 2 is B002027 so maybe the 1st one and 2nd one fall into a problem batch run of the machines??

Posted November 22, 2013 link

First off, big thanks to Behmor for replacing my A model Brazen quickly when the brewer developed the release valve issue.  My replacement machine works great.  I'm a little concerned that your B model replacement is doing the same thing.  I was sent a B model also, I hope it lasts a good long time without having this problem.
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al1701
Senior Member


Joined: 26 Jan 2013
Posts: 3
Location: Pearl, MS
Expertise: I live coffee

Grinder: Sol Maestro
Drip: Behmor Brazen
Roaster: Behmor 1600
Posted Mon Nov 25, 2013, 8:02pm
Subject: Re: Brazen Brewer Release Valve Failing
 

JavaGator Said:

First off, big thanks to Behmor for replacing my A model Brazen quickly when the brewer developed the release valve issue.  My replacement machine works great.  I'm a little concerned that your B model replacement is doing the same thing.  I was sent a B model also, I hope it lasts a good long time without having this problem.

Posted November 25, 2013 link

That was what i was hoping for and I have only used Zerowater in it. We have 86 - 156PPM filtered water before going thru the Zerowater filter when i check it with the meter and I keep watch on it when it starts to climb above 10ppm Zerowater and I change the filter. At $16.00 a pop it starts to add up quickly. I felt that was not the problem before when it failed because our water it not super high in minerals. Sometimes I get a reading of 86ppm from the filtered tap. Our water comes from various sources in the area. Every faucet in our house goes thru a whole house filtration system. I didn't realize i would have to spend 100's of dollar more to filter water to use in it. I LOVE THE COFFEE IT MAKES, just not all the extra expense to brew it!! Just feel like it shouldn't require such tight paramenters on mineral content to operate it without encountering problems with the machine. And now that this machine is exhibiting the same issues as the first generation has me concerned about longevity of my investment into the Brazen Brewing System.

I emailed Behmor on Friday 11-22-13 twice and again just now and I have not gotten a reply to my request for replacement since we  cannot get the machine to brew coffee. Thankfully my wife kept out old Bunn Thermofresh so I broke it out of storage to have coffee. Of course the coffee doesn't taste the same as what we get from the Brazen so I'm bummed not to hear back from Behmor yet with Thanksgiving in a few days, doubt I will have any great coffee until next week unless they send it express mail to get here before Thursday or maybe Friday.
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efahl
Senior Member
efahl
Joined: 22 Dec 2011
Posts: 7
Location: Southern California, USA
Expertise: I like coffee

Posted Sat Dec 21, 2013, 7:23pm
Subject: Re: Brazen Brewer Release Valve Failing
 

al1701 Said:

... Zerowater and I change the filter. At $16.00 a pop it starts to add up quickly.

Posted November 25, 2013 link

For me it's a necessary expense (our tap is TDS 500-600 and tastes horrible), so I subscribe at amazon and get them for $8 each...
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germantownrob
Senior Member
germantownrob
Joined: 2 Dec 2007
Posts: 2,156
Location: Philadelphia
Expertise: I love coffee

Espresso: Duetto 3, A Dead Oscar
Grinder: Vario-W, Preciso w/Esatto,...
Drip: Brazen
Roaster: Diedrich IR-1, HT B
Posted Thu Jan 2, 2014, 6:48am
Subject: Re: Brazen Brewer Release Valve Failing
 

Well it happened to me. I just sent message to Behmor tech support.

A week or two ago was the first time the Brazen failed to use all the water in the reservoir, then fine, then again, and now I get a loud buzz and no water comes through. My water is not zero Tds but is low enough to not scale up my espresso machine steam boiler very much and it only needs descaling once a year for preventative maintenance. I have run descale twice through the brazen over the last year with no sign that there was any scale build up.

I will patiently wait for a reply from Behmor, this has been my favorite drip machine so worth the wait IMO.
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shacke
Senior Member


Joined: 6 Feb 2006
Posts: 29
Location: Philly
Expertise: I love coffee

Posted Thu Jan 2, 2014, 9:13am
Subject: Re: Brazen Brewer Release Valve Failing
 

If you have an earlier model, and you are now buzzing and not draining, they will replace it.

I was an early adopter and had the same issue.   new one showed up, no sweat.

Send them your serial number, and let them know your water is not scale prone.  That should do it.  They will probably send you a sheet with troubleshooting it but it's kaput.  

They were a pleasure to deal with.  No joke.
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