Posted Wed Oct 10, 2012, 5:26am Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
Archatie Said:
The water reached the temperature I set it at and the pre-soak started the countdown then the brew started and ended without a drop of water in the basket. I wonder how long I will have to wait again for a good cup of coffee.
hankua Senior Member Joined: 29 Aug 2009 Posts: 204 Location: Jacksonville, Florida Expertise: Just starting
Espresso: Salvatore One Black Grinder: Pharos,Rossi RR45OD, Lido,... Drip: CCD Roaster: Yang-Chia 800n
Posted Wed Oct 10, 2012, 5:38am Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
Couple of things to try Archie; drop the temp to 202*, re-start the brew cycle, if you get error message let it cool down for 5 min; lastly try the manual release. If you can't get it to release any water repeatedly, Behmor customer support is really fast!
tahoejoe Senior Member Joined: 9 Sep 2003 Posts: 557 Location: San Diego/ Incline Village Nv. Expertise: I live coffee
Grinder: Solis Maestro Drip: Behmor Brazen Brew System Roaster: Behmor 1600
Posted Wed Oct 10, 2012, 5:52am Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
We in fact have received a request that I personally addressed and in the case of valves/ reservoir assembly, each are tested before leaving the factory using a customer tester built for the BraZen. It's post assembly we can't control.
(Click for larger image)
REMINDER: Never leave the roaster unattended when in use !! And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!
tahoejoe Senior Member Joined: 9 Sep 2003 Posts: 557 Location: San Diego/ Incline Village Nv. Expertise: I live coffee
Grinder: Solis Maestro Drip: Behmor Brazen Brew System Roaster: Behmor 1600
Posted Wed Oct 10, 2012, 7:13am Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
A little off topic but something to address.
No one loathes a bad roaster, bad part or now brewer that isn't functioning as much as I.. no one but mechanical things break. We understand being disappointed, we are too, but do ask if you have an issue please give us an opportinity to respond. It could be a simple thing or it could require a replacement be sent. In any case we will do what is right.
And if I may, owning Behmor I've learned so much about tech support and people I'd like to share a thought: when you send issues to any tech support, to any company- keep it on topic, keep it as short as possible- don't write a book, keep it on point and equally important- don't get personal.
Remember there are human beings, just like you at the other end who are only trying to assist.
REMINDER: Never leave the roaster unattended when in use !! And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!
infinus Senior Member Joined: 20 Jan 2012 Posts: 73 Location: Indiana, USA Expertise: I love coffee
Espresso: Cheap POS Grinder: Baratza Preciso Vac Pot: Broken by the cats! Drip: Brazen, Technivorm Roaster: Behmor 1600
Posted Wed Oct 10, 2012, 1:48pm Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
My 1 contact with Behmor costumer support.... the communication was excellent, the resolution was excellent, and I feel like I made a friend in Joe. His attentivness to detail and willingness to step in personally..... priceless.
I honestly believe that level of support will pay itself back countless times. My coworker just today expressed frustration in being able to get his gene cafe fixed. I see another new Behmor customer soon.
Posted Wed Oct 10, 2012, 2:29pm Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
infinus Said:
My 1 contact with Behmor costumer support.... the communication was excellent, the resolution was excellent, and I feel like I made a friend in Joe. His attentivness to detail and willingness to step in personally..... priceless.
Speaking personally myself, ever since I 'met' Joe on the phone just a little over 3½ years ago now., Joe's so down to earth, approachable, honest & open as the day's long., that it's like talking to one of your buddies/friends from/after work.., sitting around say a table watching your favorite sporting event talking, having a favorite brew/beverage! {;-D
Joel_B Senior Member Joined: 9 Oct 2007 Posts: 1,823 Location: Pacific NW Expertise: I love coffee
Espresso: Astra Mega II Grinder: Mazzer SJ, Virtuoso Vac Pot: Yama 5 cup Drip: nope, french press Roaster: Behmor, WP, BBQ drum
Posted Wed Oct 10, 2012, 2:38pm Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
CraigA Said:
Speaking personally myself, ever since I 'met' Joe on the phone just a little over 3½ years ago now., Joe's so down to earth, approachable, honest & open as the day's long., that it's like talking to one of your buddies/friends from/after work.., sitting around say a table watching your favorite sporting event talking, kibbitzing, having a favorite brew/beverage! {;-D
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