Our Valued Sponsor
OpinionsConsumer ReviewsGuides and How TosCoffeeGeek ReviewsResourcesForums
Coffee: Machines and Brewing Methods
Now we know what GORT is (Behmor BraZen Brewer)
Rocket R58 Double Boiler
Rocket Espresso R58 Double Boiler -  Everything you need for the perfect shot!
www.seattlecoffeegear.com
 
Not Logged in: Log In to Postlog in
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered  
Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Discussions > Coffee > Machines > Now we know what...  
view previous topic | view next topic | view all topics
showing page 52 of 113 first page | last page previous page | next page
Author Messages
onthemoors
Senior Member


Joined: 6 Sep 2009
Posts: 109
Location: Canada
Expertise: I love coffee

Grinder: Zassenhaus
Drip: Bunn
Roaster: Hottop, Behmor
Posted Wed Oct 10, 2012, 4:26am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

Archatie Said:

The water  reached the temperature I set it at and the pre-soak started the countdown then the brew started and ended without a drop of water in the basket.  I wonder how long I will have to wait again for a good cup of coffee.

Posted October 9, 2012 link

By the way Behmor always reacts not long but truthfully wonder why you came here instead of immediately contacting their technical support.
back to top
 View Profile Link to this post
hankua
Senior Member
hankua
Joined: 29 Aug 2009
Posts: 294
Location: Jacksonville, Florida
Expertise: I like coffee

Espresso: Salvatore One Black
Grinder: Major, Rossi, Tanzenia,...
Drip: Behmor Brazen, CCD
Roaster: Feima 800n, Huky, Sirocco
Posted Wed Oct 10, 2012, 4:38am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

Couple of things to try Archie; drop the temp to 202*, re-start the brew cycle, if you get error message let it cool down for 5 min; lastly try the manual release. If you can't get it to release any water repeatedly, Behmor customer support is really fast!
back to top
 View Profile Visit website Link to this post
tahoejoe
Senior Member
tahoejoe
Joined: 9 Sep 2003
Posts: 662
Location: San Diego/ Incline Village Nv.
Expertise: I live coffee

Grinder: Solis Maestro
Drip: Behmor Brazen Brew System
Roaster: Behmor 1600
Posted Wed Oct 10, 2012, 4:52am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

We in fact have received a request that I personally addressed and in the case of valves/ reservoir assembly, each are tested before leaving the factory using a customer tester built for the BraZen. It's post assembly we can't control.

tahoejoe: RO.1.jpg
(Click for larger image)

 
REMINDER: Never leave the roaster unattended when in use !!   And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!

www.behmor.com

Twitter: www.twitter.com/behmor
Facebook: http://www.facebook.com/pages/Behmor-Inc/214061212036763#!
back to top
 View Profile Visit website Link to this post
tahoejoe
Senior Member
tahoejoe
Joined: 9 Sep 2003
Posts: 662
Location: San Diego/ Incline Village Nv.
Expertise: I live coffee

Grinder: Solis Maestro
Drip: Behmor Brazen Brew System
Roaster: Behmor 1600
Posted Wed Oct 10, 2012, 6:13am
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

A little off topic but something to address.

No one loathes a bad roaster, bad part or now brewer that isn't functioning as much as I.. no one but mechanical things break. We understand being disappointed, we are too, but do ask if you have an issue please give us an opportinity to respond. It could be a simple thing or it could require a replacement be sent. In any case we will do what is right.

And if I may, owning Behmor I've learned so much about tech support and people I'd like to share a thought: when you send issues to any tech support, to any company- keep it on topic, keep it as short as possible- don't write a book, keep it on point and equally important- don't get personal.

Remember there are human beings, just like you at the other end who are only trying to assist.

 
REMINDER: Never leave the roaster unattended when in use !!   And remember to use our Rosetta Stone tip PART V PARAGRAPH 3.. it works !!!

www.behmor.com

Twitter: www.twitter.com/behmor
Facebook: http://www.facebook.com/pages/Behmor-Inc/214061212036763#!
back to top
 View Profile Visit website Link to this post
infinus
Senior Member


Joined: 20 Jan 2012
Posts: 82
Location: Indiana, USA
Expertise: I love coffee

Espresso: Cheap POS
Grinder: Baratza Preciso
Vac Pot: Broken by the cats!
Drip: Pour Over, Brazen,...
Roaster: Behmor 1600
Posted Wed Oct 10, 2012, 12:48pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

My 1 contact with Behmor costumer support.... the communication was excellent, the resolution was excellent, and I feel like I made a friend in Joe. His attentivness to detail and willingness to step in personally..... priceless.

I honestly believe that level of support will pay itself back countless times. My coworker just today expressed frustration in being able to get his gene cafe fixed. I see another new Behmor customer soon.
back to top
 View Profile Link to this post
CraigA
Moderator
CraigA
Joined: 19 Dec 2001
Posts: 11,272
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
Vac Pot: Bodum Santos manual, Yama 5...
Drip: Behmor BraZen, BUNN VPR-APS,...
Roaster: Refurb Behmor 1600, BBQ...
Posted Wed Oct 10, 2012, 1:29pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

infinus Said:

My 1 contact with Behmor costumer support.... the communication was excellent, the resolution was excellent, and I feel like I made a friend in Joe. His attentivness to detail and willingness to step in personally..... priceless.

Posted October 10, 2012 link

Speaking personally myself, ever since I 'met' Joe on the phone just a little over 3 years ago now., Joe's so down to earth, approachable, honest & open as the day's long., that it's like talking to one of your buddies/friends from/after work.., sitting around say a table watching your favorite sporting event talking, having a favorite brew/beverage! {;-D

 
http://twitter.com/CoffeegeekCraig
http://www.facebook.com/craig.andrews.169
http://plus.google.com/u/0/100690035958728038289/posts/p/pub

Excellent coffee doesn't just happen!
back to top
 View Profile Visit website Contact via AOL Instant Messenger Contact via ICQ Contact via MSN Messenger Link to this post
Joel_B
Senior Member
Joel_B
Joined: 9 Oct 2007
Posts: 1,826
Location: Pacific NW
Expertise: I love coffee

Espresso: Astra Mega II
Grinder: Mazzer SJ, Virtuoso
Vac Pot: Yama 5 cup
Drip: nope, french press
Roaster: Behmor, WP, BBQ drum
Posted Wed Oct 10, 2012, 1:38pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

CraigA Said:

Speaking personally myself, ever since I 'met' Joe on the phone just a little over 3 years ago now., Joe's so down to earth, approachable, honest & open as the day's long., that it's like talking to one of your buddies/friends from/after work.., sitting around say a table watching your favorite sporting event talking, kibbitzing, having a favorite brew/beverage! {;-D

Posted October 10, 2012 link

^^^THIS^^^

Well mostly.  I have no idea what kibbitzing is and is it really something I want to do with anyone???
back to top
 View Profile Link to this post
CraigA
Moderator
CraigA
Joined: 19 Dec 2001
Posts: 11,272
Location: Rexdale, Toronto, Ontario, Canada.
Expertise: I live coffee

Espresso: PID/PressureMod 2001...
Grinder: BUNN FPG-2 DBC, Baratza...
Vac Pot: Bodum Santos manual, Yama 5...
Drip: Behmor BraZen, BUNN VPR-APS,...
Roaster: Refurb Behmor 1600, BBQ...
Posted Wed Oct 10, 2012, 1:43pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

Well, I thought kibitzing was a Jewish word/slang for chatting. I used Dictionary.com to make sure, & what I read there & other sites I didn't like..!

It said to look on and offer unwelcome advice, esp. at a card game or offer unwanted advice., so I removed the word!.. kibitzing.

 
http://twitter.com/CoffeegeekCraig
http://www.facebook.com/craig.andrews.169
http://plus.google.com/u/0/100690035958728038289/posts/p/pub

Excellent coffee doesn't just happen!
back to top
 View Profile Visit website Contact via AOL Instant Messenger Contact via ICQ Contact via MSN Messenger Link to this post
Joel_B
Senior Member
Joel_B
Joined: 9 Oct 2007
Posts: 1,826
Location: Pacific NW
Expertise: I love coffee

Espresso: Astra Mega II
Grinder: Mazzer SJ, Virtuoso
Vac Pot: Yama 5 cup
Drip: nope, french press
Roaster: Behmor, WP, BBQ drum
Posted Wed Oct 10, 2012, 1:54pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

LOL, well fair enough Craig.  I knew you meant it as a non offensive term; your online persona speaks for itself ;-)
back to top
 View Profile Link to this post
GVDub
Senior Member


Joined: 25 Jan 2008
Posts: 881
Location: Los Angeles, CA
Expertise: I live coffee

Espresso: Londinium I, Arrarex...
Grinder: Gaggia MD85, Dienes Mokka,...
Drip: Behmor Brazen, Abid Clever
Roaster: Behmor 1600+
Posted Wed Oct 10, 2012, 2:04pm
Subject: Re: Now we know what GORT is (Behmor BraZen Brewer)
 

CraigA Said:

Well, I thought kibitzing was a Jewish word/slang for chatting. I used Dictionary.com to make sure, & what I read there & other sites I didn't like..!

It said to look on and offer unwelcome advice, esp. at a card game or offer unwanted advice., so I removed the word!.. kibitzing.

Posted October 10, 2012 link

I think the word you were looking for is schmoozing.
back to top
 View Profile Link to this post
showing page 52 of 113 first page | last page previous page | next page
view previous topic | view next topic | view all topics
Discussions > Coffee > Machines > Now we know what...  
New Topics updated topics   New Posts new posts   Unanswered Posts new unanswered     Search Discussion Board search   Discussion Board FAQ faq   Signup sign up  
Not Logged in: Log In to Postlog in
Discussions Quick Jump:
Symbols: New Posts= New Posts since your last visit      No New Posts= No New Posts since last visit     Go to most recent post= Newest post
Forum Rules:
No profanity, illegal acts or personal attacks will be tolerated in these discussion boards.
No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum.
No SEO style postings will be tolerated. SEO related posts will result in immediate ban from CoffeeGeek.
No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum.
Who Can Read The Forum? Anyone can read posts in these discussion boards.
Who Can Post New Topics? Any registered CoffeeGeek member can post new topics.
Who Can Post Replies? Any registered CoffeeGeek member can post replies.
Can Photos be posted? Anyone can post photos in their new topics or replies.
Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts.
Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
Commercial Equipment
Nuova Simonelli, La Marzocco, Rancilio. Nationwide installation. Instant financing options.
www.seattlecoffeegear.com
Home | Opinions | Consumer Reviews | Guides & How Tos | CoffeeGeek Reviews | Resources | Forums | Contact Us
CoffeeGeek.com, CoffeeGeek, and Coffee Geek, along with all associated content & images are copyright ©2000-2014 by Mark Prince, all rights reserved, unless otherwise indicated. Content, code, and images may not be reused without permission. Usage of this website signifies agreement with our Terms and Conditions. (0.372232913971)
Privacy Policy | Copyright Info | Terms and Conditions | CoffeeGeek Advertisers | RSS | Find us on Google+