If you search through the reviews (for that product only) for the word "temperature" you will notice a few people have measured the temperature of the water. Also try for the word "degrees."
There appear to be some reliability issues with this model, but it appears to be the SCAA-certified model if I'm not mistaken. Bunn customer service seems good by all accounts here, but whether the machine is built to last I guess varies by user experience.
Reliability issues seems to be an understatement. I've not had mine long at all... Now mine Won't heat water, it's not flashing CLE, the clock is set, and the auto-start is off... NOTHING! On/Off turns red and lights up, and shortly after it illuminates I can hear a faint 'click' and that's all.. nothing more.
I've tried and tried to get through on the phone line, but over 30 minutes on hold, and my lunch break is done... Can't call in the evening or on weekends cause the lines aren't manned, so not been able to get in touch with anyone on the phone. Fill out the customer service request on the website, and not even an automated email showing the message was received in the center?? Posted in the online forum in one of the Phase Brew threads... Still no response... Everyone talks about the great Bunn Customer Service but my experience that has not been the case...
I bought Bunn because of the reputation. I liked the HG. I liked that the Coffee was at the right temperature... I liked the look and the way it worked. Brilliant... logical thought out, very nice...
But that opinion is rapidly changing... this was my first Bunn...
Well, I finally spoke to customer service, looks like they are sending me a replacement... It stopped working last Friday, today I finally speak to customer service after numerous attempts... Just can't give up... hopefully it will finally work out...
I've had my HG for 1.5 yrs (I think). While I've had sev'l quality issues and the machines been replaced twice (+ early on, once or twice getting a replacement carafe due to dripping and other issues), I've always gotten through to customer svc very quickly (?under a minute) and the responses have been excellent with essentially instant resolution of the issue - for example: "Sorry for the problem we'll send a new one out right away."
If I were buying a drip machine now, though, I'd look very closely at the Behmor Brazen.
Stringbender Senior Member Joined: 16 Aug 2007 Posts: 9 Location: Cincinnati Expertise: I love coffee
Espresso: Hamilton Beach Grinder: Kitchen Aid Pro-Line Drip: Bunn Phase Brew HG Roaster: Popcorn Popper
Posted Mon Nov 5, 2012, 7:05am Subject: Re: Bunn Phase Brew™ - New Bunn Brewer
Stringbender Said:
Well, I finally spoke to customer service, looks like they are sending me a replacement... It stopped working last Friday, today I finally speak to customer service after numerous attempts... Just can't give up... hopefully it will finally work out...
Quoting my own post because the replacement HG I was sent died Saturday morning. Half the water for the pot goes through the filter, the other half floods the counter top. Major leak....
Maybe it's time to look at that Brazen... chalk the money spent on the Bunn to a loss and learn to stay away from Bunn...
orndog Senior Member Joined: 23 Jan 2013 Posts: 1 Location: Atlanta Expertise: Just starting
Posted Wed Jan 23, 2013, 8:12am Subject: Re: Bunn Phase Brew™ - New Bunn Brewer
I just signed up on here, but have owned a Velocity Brew since soon after they came out. I didn't quite read every post on here, but I have a couple of questions. My carafe doesn't "leak" every time like a bad seal, but randomly it makes quite a mess, has anybody else had intermittent problems? Every so often it refuses to brew, it heats the water but won't open the valve. I have to start the cycle 2 to 4 times. Has anybody had luck with a different spray head? Has Bunn come up with a permanent filter yet?
mario57, I've been holding off on posting as I test my replacement HT, but...
I tend to agree with you, but (1) Bunn makes a point that you should get this "spray pattern" and (2) twice I've found patches of dry ground coffee in the filter after brewing a 30oz pot. If there is *dry* coffee in the basket, then there can't possibly be good extraction throughout, no? The basket only seems to fill with water when brewing a full 40oz pot. Perhaps I need to grind *really* fine?
I also get better "spray" results with a 40oz pot. I've never seen anything more than two streams and a drip with 30oz (for what that's worth). I can't imagine what a 20oz pot does in there. Perhaps I'll have to check.
You will always get a better spray pattern with a fuller batch. I tried to explain the reason in an earlier post (at least my theory). With a lesser amount of water in the reservoir, there is just not enough "force" in the water to create the pattern. That's also why if you watch the pattern from even a full reservoir, you'll notice that at some point it still ends up as a straight stream. Usually once the water in the reservoir is at or below the 4 cup mark.
Therefore, that would show that attempting to brew using 20oz would most likely have bad results.
Another reason for bad results with smaller batches. There is not a deep enough bed of grounds for proper extraction. In fact, with some searching you will find what depth of grounds is actually recommended. (I recall it being a minimum of 1 1/2in.) AFAIK this applies only to the basket style filters. That could be why people may get better tasting small batches from a cone style filter, there's always a deeper bed of coffee involved.
Seems I've been lucky, mine has worked from day one without any real issues. There has been much variance in the spray pattern, which I feel is simply from the method Bunn chose to release the water. (whatever that steel disk is). I imagine there is also some differences between brewers as far as when that disk "pops" open, and how much it opens.
So it seems plausible that you can have one brewer that has a faster flow of water and excellent spray head pattern. Due to that disk opening more, wider, yet at a lower temp. Or you get a real hot brewing temperature, and a worse pattern at the other end of the scale.
I came to that conclusion after trying a second one, that Bunn was willing to send after I complained about low brewing temp. I ended up keeping the first as the second one brewed hotter, yet only produced a straight stream from the spray head.
wkearney99, You may give Bunn a call and see if they will send you a replacement filter basket. If they are willing to send you one for for free, then you're really not out anything if you do the cone filter mod. The only reason I went ahead and did it is because I was grinding quite a bit finer than with a cone filter, and was still getting a weak flavored cup. I do think that you will get better results with a gold-type filter. It won't slow the process, but should let more oils and fines through. Of course, the cost is you get a little bit of sludge at the bottom of the cup. Has anyone out there tried any other type of basket style paper filters besides Bunn brand?
I have to applauded Bunn as far as having good customer service. But, bad getting a non-working brewer, or one that you feel is not working correctly replaced is one thing.
Expecting or assuming they are going to send a free brew basket, just because YOU decided to cut a hole in it ?
Maybe I'm wrong, I just don't see why someone would expect that to happen. At what point is a company supposed to stop trying to appease a customer. There has to be some cost involved if they are willing to go that far, and it's going to have to be passed on as increased cost to other consumers.
Yeah, they seem to send out spray heads right and left. But that's a low cost item and it's them trying to make a customer happy with their purchase.
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