This just happened to me. I was going to make some iced coffee, dropped the first ice cube into the room temperature carafe, and the glass burst. There wasn't a drastic temperature change, as it happened with the first ice cube. This must be happening to more people than are commenting on it here. This product needs to be be built with parts that are safe. I don't plan on trying to get a replacement from BonaVita based on others' experience on this front.
I bet you could drop a one pound rock into the flask and it wouldn't break ... if the rock was pulverized into sand first.
"Coffee leads men to trifle away their time, scald their chops, and spend their money, all for a little base, black, thick, nasty, bitter, stinking nauseous puddle water." ~The Women's Petition Against Coffee, 1674
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