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Exploding FrancisFrancis X5
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stellasturm
Senior Member


Joined: 4 Nov 2007
Posts: 1
Location: California
Expertise: I live coffee

Posted Sun Nov 4, 2007, 6:14pm
Subject: Exploding FrancisFrancis X5
 

hello all,
I've been happy with the X5 gifted to me about 11 months ago. Starting a few weeks ago, the machine began to be noisier when I'd activate the milk steamer function but aside from this, it's been smooth sailing and suiting me.
However, I just had the experience of having it explode and wanted to post to see if anyone else has had this experience. The clock blew out, one of the indicator bulbs blew off (I still can't find it) and more alarmingly the entire steel top lifted off with the bolts and screws holding. I had stepped out onto my deck for 30 seconds before I heard a big "bang" and came in immediately. I didn't somehow appreciate exactly the gravity of what had happened until after I turned off the machine and unplugged it.

um, is it possible that the machine just breathed its last or could it possibly be a fixer? Anyone else have this issue? I've written FrancisFrancis Customer Service to report and inquire.
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galtman
Senior Member
galtman
Joined: 15 Apr 2004
Posts: 57
Location: Los Angeles, CA
Expertise: Professional

Espresso: La Pavoni Professional,...
Grinder: Cunill El Tranquilo
Posted Thu Nov 8, 2007, 10:54am
Subject: Re: Exploding FrancisFrancis X5
 

wow, that sounds something awful! it sounds like your boiler gave... was it in the milk steamer function mode when it exploded?

a moderator ought to move this to the espresso machine section...
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Bott
Senior Member


Joined: 16 Apr 2007
Posts: 193
Location: USA
Expertise: I love coffee

Posted Thu Nov 8, 2007, 7:44pm
Subject: Re: Exploding FrancisFrancis X5
 

stellasturm, You're much braver than me.  I wouldn't want it back in my house even it was a fixer!
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Everman
Senior Member
Everman
Joined: 25 Nov 2004
Posts: 1,049
Location: Coffee Land
Expertise: I love coffee

Espresso: Valentina Levetta, Elektra...
Grinder: Mazzer Mini
Roaster: Hottop
Posted Mon Nov 12, 2007, 7:21pm
Subject: Re: Exploding FrancisFrancis X5
 

I suppose it could be fixed, but if the repairs are extensive then it may not be worth it. I wonder if FrancisFrancis would just replace it since it had such a serious problem?
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