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Your thoughts, Gene Cafe v Behmor
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MikeReilly
Senior Member


Joined: 28 Oct 2007
Posts: 306
Location: Vancouver Island
Expertise: I love coffee

Espresso: Cimbali Junior Gaggia...
Grinder: Pharos CC45 Mazzer Mini
Drip: Cuisinart
Roaster: Behmor, I-Roast 2, Popper
Posted Sun Dec 2, 2012, 10:06pm
Subject: Re: Your thoughts, Gene Cafe v Behmor
 

Behmor is A1 for customer service.  Some of the best support I've seen in any industry.
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Dooglas
Senior Member
Dooglas
Joined: 12 Mar 2005
Posts: 725
Location: Portland, OR
Expertise: I love coffee

Espresso: Vibiemme Junior
Grinder: Vario, Virtuoso
Drip: Bonavita, Bodum press
Roaster: GeneCafe, Behmor
Posted Wed Dec 5, 2012, 10:28am
Subject: Re: Your thoughts, Gene Cafe v Behmor
 

Yes, I agree that Behmor customer service is excellent. But I also have nothing but good to say about Tim at Fresh Beans. He is very helpful on the phone, has turned around repairs very quickly, and I've had no trouble with parts.
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prairiedog
Senior Member


Joined: 9 Dec 2012
Posts: 17
Location: AZ
Expertise: I love coffee

Posted Sun Dec 9, 2012, 6:05pm
Subject: Re: Your thoughts, Gene Cafe v Behmor
 

I'm surprised you didn't get good service with the Gene Cafe.  I've had to replace parts (that I broke) and got good service.
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