Posted Wed Jul 11, 2012, 8:55pm Subject: Re: Gene Cafe from Blue Bell Mountain?
Happy to report that the new Gene arrived yesterday, in excellent shape. So, it took a bit longer than expected, but throughout the process Rogelio was excellent about staying in touch, emailing me with the status of the roaster. Sometimes the delivery projections were optimistic, but the main thing is that it got here safely, at a good price. So far, it's been great to use.
coffeegeeker Senior Member Joined: 30 Nov 2012 Posts: 1 Location: Australia Expertise: Pro Barista
Posted Fri Nov 30, 2012, 5:38am Subject: Re: Gene Cafe from Blue Bell Mountain?
I bought new gene from blue bell mountain and it has been 2 and half months the item has not been shipped. they kept promise within the week but never have any update from them. they did not refund all amount my money and disappear like a ghost. I was impressive with the friendliness. My money won't return they took my money away. I lost 250 USD and the money wont get return. ebay and paypal cannot do anything after 45 days. remember to take action after 45 days has no any news for delivery.
drdantru Senior Member Joined: 11 Jun 2010 Posts: 3 Location: San Diego Expertise: I live coffee
Espresso: La Pavoni and Breville Roma Grinder: Capressa Roaster: Behmor and i-Roast 1 and II
Posted Thu Mar 7, 2013, 8:17pm Subject: Re: Gene Cafe from Blue Bell Mountain?
I purchased a Gene Cafe with "free shipping" roaster 8+ months ago without ever receiving anything. It was through E-bay. The conditions on the free shipping was that it would take around 2 months to receive. I didn't realize this was a way for this seller get around E-bay's buyer protection and I could not file any claim through e-bay after 1 month.
The communication has up to recently been very cordial and I was alway told "sorry - it will happen next month' but never did. Lots of excuses but no results.
I would not purchase through them as the likeness of getting the product is remote.
RichardCoffee Senior Member Joined: 2 Dec 2010 Posts: 115 Location: Long Beach Expertise: I live coffee
Espresso: gaggia baby twin, mini... Grinder: fiorenzato pietro 63mm,... Roaster: weber grill with rk drum
Posted Thu Mar 7, 2013, 9:11pm Subject: Re: Gene Cafe from Blue Bell Mountain?
I think you'll get your stuff. It's just a matter of time. This guy is a bully. And, he plays fast and loose with the truth. I've bought some green beans from him and they were pretty ratty - sticks and stones and bug bites - kind of like a little boy. For an amazing contrast, I recently bought some El Salvador dry process beans from Bodhi Leaf. The prep was night and day over BBM and I got free shipping - delivery in about 3 days and a much better price.
Lawmage Senior Member Joined: 7 Sep 2005 Posts: 5 Location: Boulder, Colorado Expertise: I love coffee
Espresso: Quickmill Anita Grinder: Mazzer Mini
Posted Sun Mar 24, 2013, 10:46am Subject: Re: Gene Cafe from Blue Bell Mountain?
I'm in actually the same boat. I ordered a roaster from them 8 months ago and they've been stalling on delivery. They now don't have the funds for a refund. Not being in the US they're pretty much untouchable.
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