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Poor Breville Quality
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Discussions > Coffee > General > Poor Breville...  
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mariog7
Senior Member


Joined: 7 Mar 2011
Posts: 210
Location: NJ
Expertise: I love coffee

Espresso: Quickmill Vetrano
Grinder: Vario
Posted Tue Aug 6, 2013, 6:36pm
Subject: Poor Breville Quality
 

As a proud owner of a Quick Mill Vetrano, I must admit that all the sexy new technology packed features of the Breville Dual Boiler does seem quite enticing.  So when my drip coffee maker died, I gave Breville a try with their new "YouBrew" integrated drip coffee maker and grinder.  After having the machine for about 7 weeks, the "down arrow" button is no longer responsive (so I am stuck with coffee strength at max).  

Yeah, I'm sure that customer service will be so awesome when I call tomorrow and they will take great care of me blah blah blah...  But it just sucks to see so many Brevilles have issues I'm the short term.  Ok, they play musical chairs with their products and keep swapping them out, but the scary thought is their warranty is only one year.  What happens after 12 mos is quite scary - it WILL break again, not if.   I should just bring this back for return at William Sonoma.

Guys, I wish you all best of luck with your BDBs, especially after 12 mos!
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CMIN
Senior Member


Joined: 14 Jun 2012
Posts: 1,391
Location: South FL
Expertise: I like coffee

Espresso: Crossland CC1
Grinder: Baratza Preciso
Posted Tue Aug 6, 2013, 6:50pm
Subject: Re: Poor Breville Quality
 

True. But never know, I know a couple BDB owners and none have had issues since and owned for over a year, go figure lol. Buddy has two, one for office/employees and other for home, office one is about 2 yrs old and used a ton, other is about a year and a half old. Neighbor has a Youbrew too lol. I'm more of a Bonavita and sep grinder type person, but have to admit that Youbrew is convenient and makes a great cup for someone that wants it ready when they get up and fresh ground as well. Sure is loud though.

Buddy that got the BDBs had two Gaggia Classics that I told him to get, 1st one was DOA, second never worked right and leaked. ..go fig haha. Thats bad luck right there lol
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cuznvin
Senior Member


Joined: 6 Oct 2011
Posts: 656
Location: NY
Expertise: I love coffee

Espresso: La Spaziale Mini Vivaldi II
Grinder: MACAP M4 Stepless /Baratza...
Drip: YouBrew
Posted Tue Aug 6, 2013, 8:50pm
Subject: Re: Poor Breville Quality
 

mariog7 Said:

As a proud owner of a Quick Mill Vetrano, I must admit that all the sexy new technology packed features of the Breville Dual Boiler does seem quite enticing.  So when my drip coffee maker died, I gave Breville a try with their new "YouBrew" integrated drip coffee maker and grinder.  After having the machine for about 7 weeks, the "down arrow" button is no longer responsive (so I am stuck with coffee strength at max).  

Yeah, I'm sure that customer service will be so awesome when I call tomorrow and they will take great care of me blah blah blah...  But it just sucks to see so many Brevilles have issues I'm the short term.  Ok, they play musical chairs with their products and keep swapping them out, but the scary thought is their warranty is only one year.  What happens after 12 mos is quite scary - it WILL break again, not if.   I should just bring this back for return at William Sonoma.

Guys, I wish you all best of luck with your BDBs, especially after 12 mos!

Posted August 6, 2013 link

I have had my Youbrew for quite some time now and havent had any issues with it. If you bought it at WS you should just return it.. They have a great return policy..
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calblacksmith
Moderator
calblacksmith
Joined: 25 Nov 2007
Posts: 7,861
Location: Riverside, Ca, U.S.A.
Expertise: I live coffee

Espresso: ECM Vene. A1, La Cimbali M32
Grinder: Azkoyen Capriccio, Major
Vac Pot: 40s era Silex
Drip: Msl. Com. brewers
Roaster: gave it a try, decided no
Posted Wed Aug 7, 2013, 6:49am
Subject: Re: Poor Breville Quality
 

Sorry about the issues, it is well known I am not a fan of Breville for exactly that reason, but enough of that, I vote to take it back. You already have a QM so is there any reason you don't just make an americano? I have many brewing methods available to me but in the end, the espresso machine is nearly always on and it is so easy to just use it VS getting something else out and setting it up to brew. Even when we have company over, I nearly always just brew a double into a 12 oz mug and add hot water to fill. The people getting them love them and to my way of thinking, I like it better too. YMMV!

 
In real life, my name is
Wayne P.
Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!

Feed the newbs, starve the trolls and above all enjoy what you drink!
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CoffeeRoastersClub
Senior Member
CoffeeRoastersClub
Joined: 6 Jul 2005
Posts: 4,539
Location: Connecticut
Expertise: Professional

Espresso: Vintage La Pavoni Lever...
Grinder: Breville Smartgrind,...
Vac Pot: Vintage Silex, Nicro...
Drip: Technivorm Moccamaster...
Roaster: javaPRO-CRC AIR Fluid Bed...
Posted Wed Aug 7, 2013, 8:17am
Subject: Re: Poor Breville Quality
 

If you have the ability to bring back your YourBrew and get full money back, and are considering another drip I strongly recommend the Technivorm KBT 741.  It is only one of 4 SCAA certified drip brewers and is available I believe at Williams Sonoma.  I have it and it is wonderful.

Len

 
"Coffee leads men to trifle away their time, scald their chops, and spend their money, all for a little base, black, thick, nasty, bitter, stinking nauseous puddle water." ~The Women's Petition Against Coffee, 1674

Bitcoin Merchant www.CoffeeRoastersClub.com     www.javaPRO-CRC.com
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cuznvin
Senior Member


Joined: 6 Oct 2011
Posts: 656
Location: NY
Expertise: I love coffee

Espresso: La Spaziale Mini Vivaldi II
Grinder: MACAP M4 Stepless /Baratza...
Drip: YouBrew
Posted Wed Aug 7, 2013, 8:27am
Subject: Re: Poor Breville Quality
 

CoffeeRoastersClub Said:

If you have the ability to bring back your YourBrew and get full money back, and are considering another drip I strongly recommend the Technivorm KBT 741.  It is only one of 4 SCAA certified drip brewers and is available I believe at Williams Sonoma.  I have it and it is wonderful.

Len

Posted August 7, 2013 link

I considered the Technivorm, but I didnt want to buy a separate grinder..
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MadDawg1076
Senior Member


Joined: 8 Apr 2013
Posts: 15
Location: Dallas, TX
Expertise: I like coffee

Posted Wed Aug 7, 2013, 8:36am
Subject: Re: Poor Breville Quality
 

calblacksmith Said:

Sorry about the issues, it is well known I am not a fan of Breville for exactly that reason, but enough of that, I vote to take it back. You already have a QM so is there any reason you don't just make an americano? I have many brewing methods available to me but in the end, the espresso machine is nearly always on and it is so easy to just use it VS getting something else out and setting it up to brew.

Posted August 7, 2013 link

+1 for americano, I have been doing this lately and getting nothing but praise on how my coffee taste.

That being said, I have been nothing but happy with the Breville products I have used so far.  After reading the forums here, and elsewhere I have to wonder if it is nothing more than pure luck that I am so happy with mine though.  I bought from Bed Bath and Beyond for the very reason of not trusting them to stand the test of time though.  They have far too many consumer type parts compared to the commercial and pro-sumer products that most of this community demands.

For what it is worth, here are my own Breville experiences:
  Breville Smart Grinder (later model with built-in shims):
     Even after using my new-to-me SJ, I am not upset with my purchase of this grinder.  I only use it for decaf and other-than-espresso now.
     Because I got it on sale +20% off coupon from BBB, can take it back anytime I want, and the fact I haven't seen any of the common issues that
     plague some people, I have nothing to complain about.  While it is inferior to my SJ, I was still able to produce espresso that I found to be much
     better than most cafes.  The only ones that beat it, still beat me with the SJ, and probably always will because I am the weak link there.
  Breville the Infuser (solid thermocoil design):
     The only issues I have had with this machine are design flaws that do not exist on the BDB.  I feel like I got exactly what was advertised.
     I knew fully well that the tank/drip tray were undersized, and it is very slow to steam.  The espresso itself is quite good.  I am planning to
     return this machine to BBB and pick up the BDB once they release the new model.  Again, I knew about them before-hand, and always
     intended to go with the BDB once I was sure that espresso would be a lasting hobby of mine.

In retrospect, I am not sure I am happy with Breville so much as the pricing and BBB's return policy making me able to feel like they are disposable.  I used/am using them more as a stopgap on my quest for great espresso.  Also, I do feel like after handling the BDB some, that it is far superior in build quality to just about everything else they offer.
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takeshi
Senior Member
takeshi
Joined: 12 Oct 2002
Posts: 989
Location: Houston
Expertise: I live coffee

Espresso: Alex Duetto 3.0
Grinder: Super Jolly
Roaster: Amaya Roasting
Posted Wed Aug 7, 2013, 11:00am
Subject: Re: Poor Breville Quality
 

MadDawg1076 Said:

That being said, I have been nothing but happy with the Breville products I have used so far.

Posted August 7, 2013 link

I'm very happy with their Smart Oven, Ikon blender and juicer.  Just not a fan of their coffee gear.
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MerleApAmber
Senior Member


Joined: 13 Nov 2012
Posts: 203
Location: Atlanta
Expertise: I love coffee

Espresso: Breville BES900
Grinder: Baratza Preciso + Esatto
Vac Pot: Yuma
Drip: bah-humbug
Roaster: Hot Top 2K P
Posted Wed Aug 7, 2013, 6:26pm
Subject: Re: Poor Breville Quality
 

Null comparison, although the spurious anticipated result may follow.
Interesting hook though. You did get this currently satisfied double boiler owner to look: kudos.
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calblacksmith
Moderator
calblacksmith
Joined: 25 Nov 2007
Posts: 7,861
Location: Riverside, Ca, U.S.A.
Expertise: I live coffee

Espresso: ECM Vene. A1, La Cimbali M32
Grinder: Azkoyen Capriccio, Major
Vac Pot: 40s era Silex
Drip: Msl. Com. brewers
Roaster: gave it a try, decided no
Posted Thu Aug 8, 2013, 5:59am
Subject: Re: Poor Breville Quality
 

MerleApAmber Said:

Null comparison, although the spurious anticipated result may follow.
Interesting hook though. You did get this currently satisfied double boiler owner to look: kudos.

Posted August 7, 2013 link


There was no deception, they are not happy with their Breville product, it never said anything about the BDB, I am glad you are enjoying your purchase, may it last for many years.

 
In real life, my name is
Wayne P.
Anything I post is personal opinion and is only worth as much as anyone else's personal opinion. YMMV!

Feed the newbs, starve the trolls and above all enjoy what you drink!
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