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CoffeeRoastersClub
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Posted Wed Feb 13, 2013, 8:56am
Subject: Barista fired over discovery of snarky blog making fun of customers, bosses
 

Barista fired over discovery of snarky blog making fun of customers, bosses

Click Here (www.foxnews.com)

Some of it:
 -- "If you remind me four times that you've ordered decaf, guess what you won't be getting ... "
 -- "I would remember your usual drink if you were a more memorable person."
 -- "I like to use a lot of big words when I tweet, that way if my boss ever finds my twitter account, he won't understand any of it."

========================

Len

 
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jbviau
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Posted Wed Feb 13, 2013, 9:27am
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

Yeah, Sprudge got him fired and has apparently taken a lot of flak for it: http://sprudge.com/we-respond-to-select-bitter-barista.html
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CoffeeRoastersClub
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Posted Wed Feb 13, 2013, 9:38am
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

jbviau Said:

Yeah, Sprudge got him fired and has apparently taken a lot of flak for it: http://sprudge.com/we-respond-to-select-bitter-barista.html

Posted February 13, 2013 link

I have serious issues with people who think it is funny to substitute caffeinated coffee for decaf.  Some people have heart issues and it can lead to palpitations or worse.  I guess he got what was coming to him.

Len

 
"Coffee leads men to trifle away their time, scald their chops, and spend their money, all for a little base, black, thick, nasty, bitter, stinking nauseous puddle water." ~The Women's Petition Against Coffee, 1674

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cerridwyn
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Posted Wed Feb 13, 2013, 7:50pm
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

^^^^^

Very true.

And in any service industry - the customer is always right - even when he's wrong.

If you can't be nice to people who are not nice to you, you shouldn't be serving... even coffee.

 
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Posted Wed Feb 13, 2013, 7:56pm
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

cerridwyn Said:

^^^^^

Very true.

And in any service industry - the customer is always right - even when he's wrong.

If you can't be nice to people who are not nice to you, you shouldn't be serving... even coffee.

Posted February 13, 2013 link

Couldn't agree more. You have to have a certain temperament for the hospitality business. And you need to be able to take a breath, smile, and say, "No problem! I'll totally remake that drink for you." Even when you called their name 16 times, and they were sitting right in front of you. It's the nature of working with people.

-Dave-
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DavecUK
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Posted Wed Feb 13, 2013, 8:26pm
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

TheSunInsideYou Said:

Couldn't agree more. You have to have a certain temperament for the hospitality business. And you need to be able to take a breath, smile, and say, "No problem! I'll totally remake that drink for you." Even when you called their name 16 times, and they were sitting right in front of you. It's the nature of working with people.

-Dave-

Posted February 13, 2013 link

Christ....you've never ordered a Pizza in the UK then....don't piss them off or you'll get all sorts done to the thing. We're not like the USA, we have service with a scowl in a lot of places.....Could be something to do with our Tipping culture <lol>
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barkingburro
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Posted Wed Feb 13, 2013, 10:51pm
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

DavecUK Said:

Christ....you've never ordered a Pizza in the UK then....don't piss them off or you'll get all sorts done to the thing. We're not like the USA, we have service with a scowl in a lot of places.....Could be something to do with our Tipping culture <lol>

Posted February 13, 2013 link

I'll take snark over pizza surprise any day.

I do think lately Sprudge seems to be getting a bit schizoid over snarkitude in general.  And by schizoid I mean hypocritical.

 
- Michael
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Posted Thu Feb 14, 2013, 9:37am
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

TheSunInsideYou Said:

Couldn't agree more. You have to have a certain temperament for the hospitality business. And you need to be able to take a breath, smile, and say, "No problem! I'll totally remake that drink for you." Even when you called their name 16 times, and they were sitting right in front of you. It's the nature of working with people.

Posted February 13, 2013 link

Absolutely!

But, anyone who's worked in the service industry for more than an hour has had 'bitch sessions' about customers after they leave with fellow workers.  I see these types of things as a window into the break room.
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svyerkgeniiy
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Posted Thu Feb 14, 2013, 9:45am
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

CheapBastid Said:

Absolutely!

But, anyone who's worked in the service industry for more than an hour has had 'bitch sessions' about customers after they leave with fellow workers.  I see these types of things as a window into the break room.

Posted February 14, 2013 link

But break rooms are private.  Twitter is not.  I have no problem with a company firing someone over making it obvious they are not providing correct customer service.  Even based on break room rantings I would give an employee a warning and watching their subsequent behavior (deliberate service of regular over requested decaf? NO WAY is that acceptable).  If an employee's public discourse includes how he screws the customer over, it should be obvious that the company does not allow that behavior and firing is the best way to show that.

 
Donald Varona
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CheapBastid
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Posted Thu Feb 14, 2013, 11:27am
Subject: Re: Barista fired over discovery of snarky blog making fun of customers, bosses
 

svyerkgeniiy Said:

I have no problem with a company firing someone over making it obvious they are not providing correct customer service.

Posted February 14, 2013 link

Agreed!

I have no issue with a company firing an 'outed' bitter employee.  The association with a 'mean' employee with a typical customer service oriented company is a disaster that requires quick action.  Mr. Watson (the Bitter Barista) even said said he felt the company acted appropriately.

My statement was more about the trend of these types of public accounts as a 'reality show'/'guilty pleasure' entertainment, and why they exist (and will continue to appear).
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