Posted Sat May 24, 2008, 5:35am Subject: Tip of the hat to Terroir
Just wanted to report that Terroir Coffee is a model of great customer service on returns/replacements. I ordered a Baratza Virtuoso grinder that didn't work properly. I called and Terroir insisted that I not return it until they had sent a replacement machine that I was happy with -- which they rushed to me 2 days later, and was fine. Return of the bad unit of course was pre-paid. (Having had less happy experiences with some other online vendors recently, just wanted to give credit to a very responsible one.)
Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post
Forum Rules: No profanity, illegal acts or personal attacks will be tolerated in these discussion boards. No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum. No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum. Who Can Read The Forum? Anyone can read posts in these discussion boards. Who Can Post New Topics? Any registered CoffeeGeek member can post new topics. Who Can Post Replies? Any registered CoffeeGeek member can post replies. Can Photos be posted? Anyone can post photos in their new topics or replies. Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts. Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.
= No New Posts since last visit 