So the burning question is how many species of coffee beans are there and what is the likelihood of finding a new species somewhere out in the bush? :>))
Posted Fri Jun 3, 2005, 1:25pm Subject: Re: The Barista Code of Conduct by Nick Cho
MarkPrince Said:
Just a note (to address an email I just got): Nick didn't write this in response to the whole "be a critic or just shut up" thing that I wrote about in forums a few days ago. He wrote this last month. Just got around to publishing it now - I wanted some nifty shots to go with it.
Nice photography, as always, Mark. So what's that gorgeous shot glass or demitasse? It's too narrow at the bottom to be a Nude Illy (and doesn't seem to have a handle).
ant Senior Member Joined: 7 May 2003 Posts: 1,046 Location: Brisbane Expertise: I like coffee
Espresso: sunbeam em6910 Grinder: sunbeam em0480 Vac Pot: hario syphon Roaster: 1kg sample roaster at work
Posted Fri Jun 3, 2005, 6:29pm Subject: Re: The Barista Code of Conduct by Nick Cho
That was a really nice article, but so much of it sounds like common sense. I guess it's a sad day when people have to actively point out what is normally considered courteous and well mannered behaviour.
eg-I have a gloria jeans next door to me, and some people come in and talk about how crap they are etc before ordering, but I really really don't like that sort of attitude. I'm also still waiting on someone to come in and give me a break of rule2. I guess barista showdowns/ throwdowns/ challenge matches/ death duels aren't that popular in australia yet. :/
I was a new customer at some hairdresser place today, and I was sensitive..very sensitive to how everything was going and how I was being treated etc. The same thing goes with people who are new customers of mine at either one of my jobs and ultimately it is up to us to make them feel comfortable and happy with what we are selling.
coffeeslinger Senior Member Joined: 23 Mar 2004 Posts: 2 Location: blacksburg, virginia Expertise: Pro Barista
Espresso: astoria sae3 Grinder: bunn bulk grinders, astoria... Vac Pot: update Drip: wilbur curtis c1000ap Roaster: toastmaster hot air popcorn...
Posted Sat Jun 4, 2005, 9:18am Subject: Re: The Barista Code of Conduct by Nick Cho
I think the service aspect of the article is intended as a reminder, not a revelation. It's easier for me to cheerfully re-make a latte because the customer forgot to say decaf than it is to re-make a drink when I'm having the ultimate bad day. I always feel like a jerk immediately if my reaction is less than sunny.
I also think some of my fellow baristas let this stuff sink in more when they hear it from somebody like Nick than when I say it fifty seven times a week in our shop. In my opinion, it is admirable for leaders of the BGA to put their ideas out there for the rest of us to beat up on. It might not stop everybody from blasting this shop or that corporate coffee chain, but it helps motormouths like me slow down and think and strive to improve.
It seems that the third wave in the coffee industry is welcome and could be a breakthrough of the knowledge and brewing skills of espresso. Everyone is expecting it so much.
As we had the experience of SCAA and so on, we do expect something break it down and make thing go further.
But, could we doubt it? Hope not! As I said in another thread, the things are discovering, and we are learning more and more. If only we do not stop somewhere, we can always go further to the right point. Let's keep going and try to find the real target.
The only problem is not to insist a definite rule and standard, then we have the space to go and to do. If we limit the range where we can go, we have no where to go. That is the point, I think.
There could be the fourth and the fifth wave, but we all hope to go further for this third wave.
Let's pray for it.
Peter in Beijing ------------------- http://www.kaffa.cn/ ------------------- I am looking for the way and the place to extend our trainning courses.
IMAWriter Senior Member Joined: 4 Jul 2002 Posts: 5,476 Location: Brentwood, TN Expertise: I live coffee
Espresso: Nothing at the moment Grinder: Vario-W,Preciso-Esatto/KyM... Vac Pot: Adcraft SS, Yama 8 cup Drip: Brazen.Chemex, Hario, Clever... Roaster: Behmor 1600, CO/UFO combo
Posted Sat Jun 4, 2005, 10:44pm Subject: Re: The Barista Code of Conduct by Nick Cho
Nick, interesting take....... this might be slightly off topic...or not I emailed Murky 5 days ago concerning a visit I'm planing in DC....still waiting for a response.... Since I am positively a customer (or will be), wouldn't a non-response be considered a no-no according to your edict "The customer is always right? I realize you're busy, and as a self employed person I can understand time crunches...but a response would have been appreciated. Most other establishments/businesses mentioned here have responded to within 2-3 days... I look forward to visiting Murky while in DC.....so...read your email!!! :>D
ant Senior Member Joined: 7 May 2003 Posts: 1,046 Location: Brisbane Expertise: I like coffee
Espresso: sunbeam em6910 Grinder: sunbeam em0480 Vac Pot: hario syphon Roaster: 1kg sample roaster at work
Posted Sun Jun 5, 2005, 1:16am Subject: Re: The Barista Code of Conduct by Nick Cho
Coffeeslinger-
Yeh, sometimes it happens that way and sometimes I find myself ranting like a broken record. The most effective way that I have found in stopping attitude has been the role swap. Put them in the customer's shoes and ask them what they would think as a customer if they got the same attitude.
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