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fookoonetwork
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fookoonetwork
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Posted Fri Jun 3, 2005, 10:34am
Subject: Re: The Barista Code of Conduct by Nick Cho
 

nickcho Said:

Just a quick thing... I've been told that I, in fact, was also wrong, and that there are MORE than three species of coffee beans.  

Posted June 2, 2005 link

So the burning question is how many species of coffee beans are there and what is the likelihood of finding a new species somewhere out in the bush?  :>))
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JavaTime
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Posted Fri Jun 3, 2005, 10:48am
Subject: Re: The Barista Code of Conduct by Nick Cho
 

Very good article Nick.  What you doing in my head?  The entire article was Spot On.
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MarshallF
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Posted Fri Jun 3, 2005, 1:25pm
Subject: Re: The Barista Code of Conduct by Nick Cho
 

MarkPrince Said:

Just a note (to address an email I just got): Nick didn't write this in response to the whole "be a critic or just shut up" thing that I wrote about in forums a few days ago. He wrote this last month. Just got around to publishing it now - I wanted some nifty shots to go with it.

Mark

Posted June 2, 2005 link

Nice photography, as always, Mark. So what's that gorgeous shot glass or demitasse? It's too narrow at the bottom to be a Nude Illy (and doesn't seem to have a handle).
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snoboy
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Posted Fri Jun 3, 2005, 1:31pm
Subject: Re: The Barista Code of Conduct by Nick Cho
 

It's a Bodum Pavina. there's a thread or two about them here somewhere. They are double walled, no handles.
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MarshallF
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Posted Fri Jun 3, 2005, 1:52pm
Subject: Re: The Barista Code of Conduct by Nick Cho
 

snoboy Said:

It's a Bodum Pavina. there's a thread or two about them here somewhere. They are double walled, no handles.

Posted June 3, 2005 link

Thanks. They're beautiful.
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ant
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Posted Fri Jun 3, 2005, 6:29pm
Subject: Re: The Barista Code of Conduct by Nick Cho
 

That was a really nice article, but so much of it sounds like common sense.  I guess it's a sad day when people have to actively point out what is normally considered courteous and well mannered behaviour.

 eg-I have a gloria jeans next door to me, and some people come in and talk about how crap they are etc before ordering, but I really really don't like that sort of attitude.  I'm also still waiting on someone to come in and give me a break of rule2.  I guess barista showdowns/ throwdowns/ challenge matches/ death duels aren't that popular in australia yet. :/

I was a new customer at some hairdresser place today, and I was sensitive..very sensitive to how everything was going and how I was being treated etc.  The same thing goes with people who are new customers of mine at either one of my jobs and ultimately it is up to us to make them feel comfortable and happy with what we are selling.

edit:  nick- have you ever read Lessons in Service from Charlie Trotter?
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coffeeslinger
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Posted Sat Jun 4, 2005, 9:18am
Subject: Re: The Barista Code of Conduct by Nick Cho
 

I think the service aspect of the article is intended as a reminder, not a revelation.  It's easier for me to cheerfully re-make a latte because the customer forgot to say decaf than it is to re-make a drink when I'm having the ultimate bad day.  I always feel like a jerk immediately if my reaction is less than sunny.  

I also think some of my fellow baristas let this stuff sink in more when they hear it from somebody like Nick than when I say it fifty seven times a week in our shop.  In my opinion, it is admirable for leaders of the BGA to put their ideas out there for the rest of us to beat up on.  It might not stop everybody from blasting this shop or that corporate coffee chain, but it helps motormouths like me slow down and think and strive to improve.  

Every single day.
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pstam
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Posted Sat Jun 4, 2005, 9:29am
Subject: Re: The Barista Code of Conduct by Nick Cho
 

nickcho Said:

Nick Cho offers up a preliminary "work in progress" called the Barista Code of Conduct - meant to take the Third Wave movement on its upward path.

Posted June 1, 2005 link


It seems that the third wave in the coffee industry is welcome and could be a breakthrough of the knowledge and brewing skills of espresso.  Everyone is expecting it so much.

As we had the experience  of SCAA and so on, we do expect something break it down and make thing go further.

But, could we doubt it?  Hope not!  As I said in another thread, the things are discovering, and we are learning more and more.  If only we do not stop somewhere, we can always go further to the right point.  Let's keep going and try to find the real target.

The only problem is not to insist a definite rule and standard, then we have the space to go and to do.  If we limit the range where we can go, we have no where to go.  That is the point, I think.

There could be the fourth and the fifth wave, but we all hope to go further for this third wave.

Let's pray for it.

pstam: kaffalogo.jpg

 
Peter in Beijing
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I am looking for the way and the place to extend our trainning courses.
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IMAWriter
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IMAWriter
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Posted Sat Jun 4, 2005, 10:44pm
Subject: Re: The Barista Code of Conduct by Nick Cho
 

Nick, interesting take....... this might be slightly off topic...or not
I emailed Murky 5 days ago concerning a visit I'm planing in DC....still waiting for a response....
Since I am positively a customer (or will be), wouldn't a non-response be considered a no-no according to your edict "The customer is always right?
I realize you're busy, and as a self employed person I can understand time crunches...but a response would have been appreciated. Most other establishments/businesses mentioned here have responded to within 2-3 days...
I look forward to visiting Murky while in DC.....so...read your email!!!  :>D

 
Rob J (LMWDP #187)
My Music Production web site:
www.robertjason.com
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ant
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Posted Sun Jun 5, 2005, 1:16am
Subject: Re: The Barista Code of Conduct by Nick Cho
 

Coffeeslinger-

 Yeh, sometimes it happens that way and sometimes I find myself ranting like a broken record.  The most effective way that I have found in stopping attitude has been the role swap.  Put them in the customer's shoes and ask them what they would think as a customer if they got the same attitude.
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